Corona measures
Glad to see you again!
We have worked hard to make your museum visit as smooth and safe as possible. To this end, we have taken a number of measures. Read below what this means for your visit.
Before your visit
Buy your ticket in advance, so you’re sure to get in.
Online tickets
To limit the number of people in the museum, you’ll have to choose a time slot. Show up at the time indicated on your ticket.
For questions about your reservation or to make a reservation by phone, please call +32 9 210 10 75 (weekdays 9:00–12:30 and 13:30–16:00).
If you have a smartphone, take it with you to the museum. Make sure your phone is fully charged.
Avoid bringing bags or backpacks. The cloakroom of the museum is only on request.
During your visit
It is obligatory to wear a mouth mask, to guarantee your safety, the safety of our staff and of other visitors.
We recommend that you read the visitor’s guides on your smartphone at www.designmuseumgent.be/en/tours. There is free wifi in the museum.
There are toilets for museum visitors. They are cleaned regularly.
Keep a distance of 1.5 m from other visitors and the museum staff. We have planned a route for you.
Use the alcohol gel provided. We have pre-emptively closed off all interactive elements.
Any payments in the museum or shop should be made cashless and preferably contactless.
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How to protect yourself and others?
- Wash your hands regularly and thoroughly with soap and water
- Cough or sneeze in a paper handkerchief or in the inside of your elbow
- Use paper handkerchiefs and dispose of them in a lockable wastebin
- Stay home if you’re sick
- Touch your face as little as possible with your hands
- Avoid giving hands
- Avoid close contact with others who are ill
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Do I have to order a ticket if I can enter for free?
Preferably, in order to spread the flow of visitors. We have separate free tickets for visitors with a museum pass, with a VMV, ICOM, guide or press card, with a laissez-passer, for accompanying persons with disabilities and for citizens of Ghent on Sundays.
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What about my combination ticket Van Eyck - Kleureyck?
The exhibition at the Museum of Fine Arts (MSK) is closed. If you bought a combination ticket for a visit during this period, you have already been personally contacted by the MSK.
Together with your Van Eyck ticket you also bought a ticket for the exhibition Kleureyck. This part of the ticket remains valid for a visit until 21 February 2021. Would you like to visit the exhibition with your combination ticket? Select the ticket type ‘previously purchased (combination) ticket’ when you book a ticket online.
Online tickets
You can also book a time slot by calling +32 9 210 10 75 (weekdays 9:00–12:30 and 13:30–16:00).Bring both your new ticket (the booking confirmation) and your original ticket with you to the museum.
Any questions about the combination ticket? Mail museum.msk@stad.gent or call +32 9 323 67 00.
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How do I use a ticket I booked before 13 March?
Sorry for the wait! We have extended the validity of your purchased tickets until 21 February 2021. You need to book a time slot for your visit.
Book a time slot online by selecting the ticket type ‘previously purchased (combination) ticket’.
Online tickets
You can also book a time slot by calling +32 9 210 10 75 (weekdays 9:00–12:30 and 13:30–16:00).Bring both your new ticket (the booking confirmation) and your original ticket with you to the museum.
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What about guided tours?
All our guided tours are in line with safety regulations. Please take these things into account:
- Groups may not exceed 15 people
- Only contactless payment
- Disinfect your hands on arrival and after the guided tour
- Mouth mask mandatory for each member of the group
- Keep your distance
- Guided tour follows mandatory circuit
- Interactive elements have been closed off
- Details of the person in charge must be passed on
- The group leader must provide a list of each participant's personal details (name and telephone number and/or email address) to the front desk in order to facilitate any subsequent contact tracing
Did you book a guided tour before the measures? Then you have already been contacted personally in regard to your tour. For questions about our guided tours, please contact our booking service BoekjeBezoek at boekjebezoek@stad.gent or +32 9 210 10 75. -
I have a question for a staff member
Please get in touch via email.
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I have another question
Our contact regarding corona measures is giel.vandecaveye@stad.gent. Do you have a general question about the museum? Mail to museum.design@gent.be. We will be glad to help!